SUJÁN Luxury Hospitality Private Limited is a company incorporated under the laws of India, having its registered office at 1, Sri Aurobindo Marg, Hauz Khas, New Delhi –
110 016 along with its subsidiaries i.e. (a) Desert Friendly Camps Private Limited having its registered office at 1, Sri Aurobindo Marg, Hauz Khas, New Delhi – 110 016 and (b) Forest Friendly Camps Private Limited having its registered office at 1, Sri Aurobindo Marg, Hauz Khas, New Delhi – 110 016, hereinafter referred to as “We” or “Us” or “Company” or “SUJÁN”.
We own, operate and manage a chain of luxurious camps and palaces in India under the ‘SUJÁN’ brand. “Properties” that SUJÁN operates in India are SUJÁN Sherbagh, SUJÁN JAWAI, SUJÁN The Serai and SUJÁN Rajmahal Palace. We understand the need to respect the privacy of the esteemed guests who communicate with us and/or visit our hotel properties.
This Policy applies to all Guests, Visitors, and other individuals who provide their personal information to SUJÁN. All such Guests, Visitors and other individuals are hereinafter referred to as “You”.
Your Information collected by ‘SUJÁN’ primarily consists of: Personal Information and sensitive Personal Information [Collectively referred to as “Information” or “Your Information”].
(A) Personal Information
Personal Information means any information about you from which you can be identified. It does not include data where the identity has been removed [anonymous data].
When you enter into a transaction or communicate with SUJÁN, we may collect Personal Information from you such as:
(B) Sensitive Personal Information
Certain categories of personal information, such as financial record, health or biometric information are considered to be sensitive personal information.
You may choose to share his or her sensitive personal information with SUJÁN directly [or through authorised persons, travel agents] in certain circumstances.
SUJÁN collects and processes sensitive personal information only when it is essential. An example of where we may collect and process sensitive Personal Information includes the following:
By providing your sensitive Personal Information, you agree that we may collect, use and share this information with third parties for the purpose of processing your service request[s].
We collect Information about you through the following means:
SUJÁN will collect adequate, relevant and necessary Information of yours, and will process such information fairly and lawfully for the purpose it is collected. Most commonly, SUJÁN will use your Information in the following circumstances:
Where you have given SUJÁN explicit consent to do so.
We may also use your Information in the following situations, which may arise occasionally:
If you fail to provide certain Information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.
You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information.
You agree that he/she shall not file or initiate any complaints, legal proceedings or claims against SUJÁN and/or our employees, directors, associates, etc. in this regard.
You further agree to indemnify and hold SUJÁN and/or our employees, directors, associates, etc. harmless from any complaints, legal proceedings or claims filed or initiated by any third party against SUJÁN in this regard.
We will only use your Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your Information for any additional purposes, we will notify you and we will explain the legal basis which allows SUJÁN to do so.
You agree that we do not need any additional or further consent from you to use your Information in accordance with this policy to carry out our legal obligations or exercise specific rights.
We may disclose your Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors; or to any member of our company, including our subsidiaries and partners insofar as reasonably necessary for the purposes set out in this policy and for the purpose of providing services to you.
In addition to this, we may disclose your Information:
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that information.
SUJÁN ensures that our third party service providers employ industry standard security measures to ensure the security of information through legally binding terms and conditions. Except as provided in this policy, we will not provide you Information to any other third party.
Unless stated otherwise, we store and process your Information in India. There may, however, be occasions when we need to transfer your Information outside India in order to enable SUJÁN to use the information in accordance with this policy.
Such transfer of information may be to a country which does or does not provide the same level of data protection as in India. In these circumstances we will take appropriate steps to ensure that your Information is adequately protected.
Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organisational measures as SUJÁN, so that your Information is adequately protected.
You expressly agree to the transfer of his/her information described in this Section.
We are committed to protecting your Information and thus implement appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage.
Appropriate physical, electronic, and managerial procedures have been put in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information collected from you.
We strive to keep your personal information protected and take reasonable effort to safeguard that proper security and technical controls are applied to ensure data security.
We will only retain you Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In some circumstances we may anonymise your Information so that it can no longer be associated with you, in which case we may use such information without a further statement to you.
You may at any time ask SUJÁN to delete your Information. We will consider and where necessary comply with your request in accordance with applicable law, as explained above. Please note that after deleting the information, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences.
We may, however, need to retain certain Information of yours for recordkeeping purposes and/or to complete any transactions that you began prior to requesting removal of the information. For instance, when you make a purchase or reservation, or participate in a promotion, he/she may not be able to change or delete the Personal Information provided to SUJÁN until after the completion of such purchase, reservation, or promotion.
There may also be residual information that will remain within our databases and other records, which will not be removed. In addition to this, there may be certain Information of yours which we may be unable to delete due to legal reasons.
You may at any time revoke or withdraw your consent to provide your Information to SUJÁN by using the applicable contact details set out at the end of this policy. In case of withdrawal of consent, SUJÁN may not be able to provide the same level of servicing to you as SUJÁN will not be aware of your preferences.
You can contact SUJÁN at any time requesting access to your Information for reviewing or requesting amendment to certain information that you consider to be incorrect or wrong. SUJÁN shall process such requests from you in accordance with applicable law.
In accordance with the Indian Information Technology Act 2000 and the rules notified thereunder, the contact details of the Grievance Officer are provided below:
Ms. Devika Manocha
1, Sri Aurobindo Marg, Hauz Khas, New Delhi – 110016
(+91) (11) 4617 2700